Two Year Guarantee
Allanwater provides a two-year guarantee on your home which commences from the day you take ownership. We guarantee everything for this period which is caused by faulty workmanship or materials. (Exceptions being Kitchen appliances which carry their own guarantee supplied by the Manufacturer and any problems caused by natural shrinkage or condensation).
We have a dedicated aftersales department available during normal working hours and 24hr emergency numbersfor both plumbing and electrical emergencies should you require them.
Our aim is to provide a high level of customer care and continually improve upon our service. Within six to eight weeks of taking ownership of your new home, a customer satisfaction survey shall be issued. We will ask for your honest feedback on the different stages of your purchase.
We would appreciate you taking the time to fill this in, allowing us to investigate your individual move and giving us valuable feedback which we can use to improve on the service we provide.
Should you identify any defects within your New Home, please in the first instance, email only our aftercare team at aftercare@allanwater.co.uk, this will allow us to respond and log accordingly.
Aftercare shall liaise directly with yourselves and the site team to arrange and conclude works as quickly as possible.
We endeavour to satisfy remedials within 30 working days from notification. These timescales are dependent on the availability of contractors and the necessary parts and materials required
Finally, thank you for choosing Allanwater Homes, we are very much looking forward to creating your new home.
