What is an Emergency?
Below is a list of the typical incidents that we class as an emergency.
(These items will be attended to within 72 hours).
• Central Heating & Hot Water
Complete failure of the combined central heating/hot water system. Before calling, please check that this has not been caused by local electricity or gas supply problems, or by incorrectly setting your timers or thermostats, lack of water pressure to the boiler, or by any shut off device that can be reset by the user (refer to boiler instructions for further details).
• Water Supply
Complete loss of water supply. Before calling, please check that your water supplier has not turned off the water to carry out repair work in the area.
• Water leak
When a leak cannot be contained and is causing damage, particularly if it is leaking into an electrical fitting.
• Gas leak
Please contact your gas supplier on the emergency number 0800 111 999 before calling us, they will be able to isolate the meter and make your home safe.
• Total loss of Gas
Please check that your gas supplier has not turned off the mains to carry out repair work in your area.
• Loss of power supply to socket outlets
When there is a total loss throughout the property and it cannot be solved by resetting the master trip switch, or if the loss is partial but there is a potential safety hazard. Please check that your electricity supplier has not turned off the mains to carry out repair work and that there is no local power failure.
• Blocked drains
When they are causing a flood or overflowing internally.
• Blocked toilet
When you have no other useable toilet (see items excluded).