HOME HUB

Home Hub

Allanwater Aftercare

Our service to you doesn’t just end when you move in, in fact it’s only just beginning. We keep in contact with you at regular intervals and we’re always there for you, even when our site team has left the development. Read more...

Complete failure of the combined central heating/hot water system. Before calling, please check that this has not been caused by local electricity or gas supply problems, or by incorrectly setting your timers or thermostats, lack of water pressure to the boiler, or by any shut off device that can be reset by the user (refer to boiler instructions for further details).
Complete loss of water supply. Before calling, please check that your water supplier has not turned off the water to carry out repair work in the area.
Please contact your gas supplier on the emergency number 0800 111 999 before calling us, they will be able to isolate the meter and make your home safe.
When they are causing a flood or overflowing internally.

In the first instance contact Scottish Water on
0800 0778778.

Aftercare – Important info about my Warranty Items excluded

• Problems with any workmanship, materials or appliances that you have brought or added to the property.

• Damage caused by storms, by negligence, abuse or poor maintenance of the property, appliances, or accidentally. This includes blockages caused by inappropriate disposal of waste.

• Blockages to sinks / shower traps which should be flushed / cleared on a regular basis.

• Any cosmetic defects such as scratches, chips or marks that have not been reported at handover. This includes decoration, flooring, tiling, kitchen units, radiators, fitted Bedroom and bathroom furniture, worktops, sinks, sanitary ware, appliances, glass, and other similar items.

• Any problems caused by natural shrinkage or condensation.

• Any inconvenience, distress, consequential loss of enjoyment, or income loss caused by remedial works, assuming all reasonable steps have been taken to minimise disruption. With particular reference to kitchen/central heating appliances, please ensure you register all your appliances via the registration documents provided in your handover pack, the contact numbers are contained with the service/maintenance manuals.

Natural Settlement

(referenced within Premier Guarantee Buyers Handbook)

As part of your defects liability period, Allanwater will carry out any necessary adjustments to products that are affected by natural settlement for 30 days from handover, excluding decoration works. A demonstration of how to adjust doors will have been explained to you at Pre/Formal Handover and after this period the responsibility of these adjustments would be expected to be carried out by the owner as part of their maintenance regime.

External doors, windows and internal doors may, through time, settle and move along with your newly built property, this can occasionally affect the functionality of the doors and windows which will then require slight adjustment. This is to be expected on all new built properties and can be easily fixed.

Flooring in your property is also expected to “dry out” and settle, this process may cause slight squeaks to appear through time, these are completely normal and to be expected, the majority of which will disappear though time as the building completely dries.

Mastic and silicone is a natural product that shrinks through time and may require maintenance, it is strongly advised that this is carried out as soon as it appears so as not to cause issues with dampness elsewhere. Natural settlement / shrinkage is to be expected on paintwork and decoration.


Emergency Contacts

Allanwater have arranged for the first two years emergency cover (24hrs a day – 7 days a week) to cover the following emergencies:

Total Loss of Power

Please check you’re not having a power cut from the supplier first.

Tel : 07801 801 483 (A1 Electrical)


Water or heating emergencies

Tel : 07832 338248 (Comfort systems)

Uncontrollable flow of water that can’t be shut off or total loss of heating outwith office hours.


In all instances, please also alert our Aftercare Department

E: aftercare@allanwater.co.uk

Complete failure of the combined central heating/hot water system. Before calling, please check that this has not been caused by local electricity or gas supply problems, or by incorrectly setting your timers or thermostats, lack of water pressure to the boiler, or by any shut off device that can be reset by the user (refer to boiler instructions for further details).
Complete loss of water supply. Before calling, please check that your water supplier has not turned off the water to carry out repair work in the area.
Please contact your gas supplier on the emergency number 0800 111 999 before calling us, they will be able to isolate the meter and make your home safe.
When they are causing a flood or overflowing internally.

In the first instance contact Scottish Water on
0800 0778778.

Aftercare – Important info about my Warranty Items excluded

• Problems with any workmanship, materials or appliances that you have brought or added to the property.

• Damage caused by storms, by negligence, abuse or poor maintenance of the property, appliances, or accidentally. This includes blockages caused by inappropriate disposal of waste.

• Blockages to sinks / shower traps which should be flushed / cleared on a regular basis.

• Any cosmetic defects such as scratches, chips or marks that have not been reported at handover. This includes decoration, flooring, tiling, kitchen units, radiators, fitted Bedroom and bathroom furniture, worktops, sinks, sanitary ware, appliances, glass, and other similar items.

• Any problems caused by natural shrinkage or condensation.

• Any inconvenience, distress, consequential loss of enjoyment, or income loss caused by remedial works, assuming all reasonable steps have been taken to minimise disruption. With particular reference to kitchen/central heating appliances, please ensure you register all your appliances via the registration documents provided in your handover pack, the contact numbers are contained with the service/maintenance manuals.