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Buyers Guide


Buying a new home is possibly one of the biggest purchases you will make, so understanding the buying steps is important.

We have laid out below the processes including our commitments to you and yours to the process. We hope this helps.

Anticipated date of entry

We shall always provide a 3-month window as anticipated legal completion (date of entry), however, this can change dependant on build programme.

When we have reached various key elements of the build stage, we will update you accordingly. Key stages to note are as follows:-

(1) Foundations have been laid – Confirmed 3-month window,

(2) The property is wind and water tight – 2-month window,

(3) The property has connected services – 1-month window.

Finally, when we have appointed a date for habitation, we shall provide you with a definitive date of when we can expect to legally complete. Usually 14 days in advance. Your Sales Advisor will work with you as we approach the agreed date for legal completion to ensure everything is in place and that it is agreeable to both parties.

During that time, we will have welcomed you to the site on a number of occasions and conducted your pre-handover demonstration, prior to taking legal occupancy. (usually 7 days prior to legal completion).


It is anticipated that you will proceed to enter into a formal contract (otherwise referred to as “Missives”) with Allanwater Homes within the reservation period (21 days) at which point a further £1000 is required. Payment should be made by BACS to Allanwater Homes, Sort Code 80 20 00. Account Number 0021 1350. Both reservation fee of £500 and missive of £1000 are deducted from the overall agreed selling price.

  1. Missives MUST be concluded within 21 days from the date of reservation unless formally agreed and documented accordingly.
  2. If missives are NOT concluded within 21 days of reservation, the property shall be remarketed and any refund due shall be subject to administration costs.
  3. It is the sole obligation and responsibility of the purchaser to instruct their appointed solicitor to conclude missives within the agreed timescales above.
  4. Any delay in concluding missives may result in the delay of installing client selections and indeed delay legal completion.

What happens next?

  • Allanwater will have already removed the property from the market and will update their solicitors on the sale and Site Personnel that the property has now been reserved.
  • A Reservation Checklist Meeting will have already been arranged/conducted. At this meeting, your Sales Advisor, who will be your point of contact throughout the buying process, shall go through a Checklist with your details. This will provide you with information on e.g. Radiator positioning, TV sockets, Electrical sockets etc. This document is signed off by yourself and submitted to the site.
  • An options/client selections meeting will have been arranged/conducted. Your Sales Advisor will invite you to the Sales Office to make your selections to personalise your new Allanwater Home. You will have the option to select from our extensive standard range, or indeed upgrade from a variety of options/client extras available.
  • Please note that all Optional Extras/Upgrades will require to be paid for when ordering. No items shall be submitted to the site until payment has been received in full. Any delay in payment to optional extras will ultimately delay any anticipated date of entry.

What do I, (the buyer) do next?

  • Appoint a solicitor who will be acting on your behalf. It is your responsibility to instruct your solicitor to conclude missives on your behalf. Please note that any delays to missives being concluded may result in a delay of legal completion.
  • Consider the possibility of the date of entry being moved (due to weather etc). Whilst we do provide a 3-month window at the point of reservation, this can change and it would be prudent to consider what back up plan you have in the unfortunate event this does happen.
  • Keep your Sales Advisor updated on information pertaining to the sale of your dependant property, or mortgage arrangements, or indeed any information you feel is necessary in relation to the purchase of your new home.


Your Sales Advisor shall provide you with regular updates on the progress of your new home. We shall also invite you in regularly to discuss and clarify your understanding of the process and confirm that you are happy with the selections/options you have chosen for your new home.

Whilst we cannot permit access to the property during the build stage, we can as we approach completion, invite you to the property for a Pre Handover Demonstration. This will allow you to take measurements for floor coverings, blinds etc.

Your Sales Advisor shall act as an intermediary with the site to assist and provide you with any other information you may require.


Allanwater provides a two-year guarantee on your home which commences from the day you take ownership. We guarantee everything for this period which is caused by faulty workmanship or materials. The only exception is the Kitchen appliances which carry their own guarantee supplied by the Manufacturer.

We have a dedicated aftersales dept, available during normal working hours and 24hr emergency numbers for both plumbing and electrical emergencies should you require them.

Our aim is to provide a high level of customer care and continually improve upon our service. Within six to eight weeks of taking ownership of your new home, a customer satisfaction survey shall be issued. We will ask for your honest feedback on the different stages of your purchase.

We would appreciate you taking the time to fill this in, allowing us to investigate your individual move and give us valuable feedback which we can use to improve the service we provide.

Should you identify any defects within your New Home, please in the first instance, email our aftercare team at, who shall respond and log your details accordingly.

Aftercare shall liaise directly with yourselves and the site to arrange and conclude works as quickly as possible.

We endeavour to satisfy any remedials within 30 working days from notification. These timescales are dependant on the availability of contractors and the necessary parts and materials required.

Finally, Thank you for choosing Allanwater Homes, we are very much looking forward to creating your new home.



Now that you have successfully navigated the buying process, it’s time to organise the move! As with the home purchase process, the secret to ensuring your move goes smoothly is to have things organised well in advance. Effective planning will mean that the move itself goes well and also that the first few weeks in your new home aren’t spent trying to find misplaced belongings! The countdown should really begin as early as two months before your move date and at least as soon as you’ve signed missives.


Basically you have two choices. You can either move yourself, or use a specialist removals company. If you are moving yourself, you need to ensure you have a van of the necessary size booked, and the manpower to lift all your belongings. If you are using a removals firm, make sure you take the time to pick the best one for you. Ask about and seek recommendations from friends, family and work colleagues for a reputable removal company. Then get at least three written quotes for removal costs. Before contacting removal companies to get a quote for your move, you need to work out exactly what you want them to do. Make a quick checklist so that when you call up for a quote, you can be precise about your requirements.

  • When you want to move
  • Are you going straight to your new home the day you move out of your current one?
  • If not how long will you require storage for your possessions?
  • Where are you moving to? Is it local/long distance?
  • Do you need boxes and packing equipment?
  • Are you doing the packing yourself or are they? (Some removals firms offer a comprehensive packing service.)
  • How many possessions do you have?
  • Do you have any fragile goods?
  • Do you have any awkward shaped or very large items?
  • Do you have any valuable goods?
  • What insurance will you need? Check whether there are any exclusions.
When choosing a moving date you will find that Fridays, weekends and bank holidays are usually in high demand with removals firms so, if possible, try and organise yourselves for a mid-week moving date. You may even find that the removal company offers a discount if you move on an off-peak weekday.
Planning well in advance of your move will help ensure it goes smoothly.
  • Confirm your moving date with all parties, including your removals firm
  • Arrange home insurance to cover your new home from the day you move in
  • Notify all your current utility companies of your moving date and arrange electricity, gas and water meter readings on your property
  • Arrange for your new telephone line/internet/satellite/cable connections to be made – these need booking well in advance and you don’t want to be without them
  • Make a list of all the people you need to notify. Include all your service providers such as car insurers etc – a good starting point is to go through your bills; plus your employer, friends and family
  • Start sorting out your possessions. Moving home is a perfect opportunity to throw away, or donate to charity, any unwanted or surplus items – some of which have probably sat in your loft since you moved into your current home!
  • Book the required time off with your employer.
  • Arrange when you are going to collect the keys to your new home – and from where
  • Confirm your moving time to the people you are buying from, and the removals firm
  • Organise a time with your landlord, solicitor or estate agents to hand over your old keys
  • Arrange to get your mail redirected by the Post Office to your new address
  • Notify all other service providers of your change of address
  • De-register from your doctor and dentist if you are moving out of the area and re-register in your new locality
  • Notify any local services you use, such as milk delivery, papers, window cleaning, etc and arrange a cancellation date
  • If you are packing yourself, begin with any non-essential items, e.g. spare clothes, extra crockery, books. Make sure you colour code or label the boxes as you go
  • Arrange for any final bills to be paid
  • Have meters read and pay any outstanding amount
  • Find some old blankets to put down in your new home to protect carpets when you and/or the removal company are trekking in and out
  • Start cleaning your old house – it’s only fair to “leave it as you would like to find it”
  • Ensure your pets have tags with your mobile or new phone number on them
  • Put important documents such as passports and drivers’ licences in a safe place
  • Keep all your house move related documents together.
  • Prepare a pack of ‘essentials’ that you will need on the day. This should include things like:
  • Toilet roll, candles, matches, toiletries, underwear, cash, phone charger
  • Tape measures, extension leads, tool-kits and step-ladders
  • Kettle, mugs, tea, coffee, milk, biscuits etc
  • Any medication that you or your family may need
  • A chilled refreshment for after your move!
  • If moving yourself, collect your hire van
  • Defrost the fridge and freezer
  • Clearly mark up all boxes
  • Label or colour code all the boxes and with the room you want them to be put in. You don’t want to have to move everything twice
  • Mark any boxes containing fragile items, so the removal firm will know to take special care.
  • Make sure the removals company know where they are going and have directions to your new house
  • Make sure everyone involved has your mobile phone number
  • Unplug all your remaining appliances
  • Strip the beds and keep the linen separate in a bag that travels with you so you can use them on the first night in your new home
  • Put your ‘essentials’ into your car and out of the way of the removals men
  • Count the boxes before they are moved and check when they are delivered to your new address that you have them all
  • Don’t attempt to do all your unpacking on the first day. Just unpack what you need – and make sure you have made your beds and put curtains up in the bedrooms and that there is somewhere comfortable to sit, eat and sleep
  • Sit down, put your feet up, order a take away and open the wine to celebrate being in your new home!
  • Spend some time considering how you are going to pack your possessions. Books are easy but heavy valuables need careful wrapping and will take time, and some furniture may need to be dismantled
  • Start early. Packing always takes longer than anticipated, particularly when you start reminiscing over old photographs or school books stored in the attic
  • Begin at the top of the house and move downwards. If you have an attic, it’s a good idea to sort it out first
  • Always pack heavy items in small boxes. It will make transporting them easier. Also, keep the weight of all boxes to a minimum to avoid any back injuries
  • Pack one room at a time, clearly labelling each box with details of its contents and the room to which it belongs. Clearly label boxes that contain breakables and also those that are load-bearing and can be stacked in the van
  • Keep all boxes for each room together. This will save time unpacking
  • Pack heavier items on the bottom of the box and lighter items on top
  • Wrap items individually and place in a box that’s been lined with several layers of newspaper and a sheet of bubble wrap. Any breakables should also be wrapped in bubble wrap. Use clean tissue or wrapping paper for the first layer to prevent newspaper print leaving marks. Pillows and blankets are also useful for wrapping valuables and protecting furniture prone to dents and scratches
  • Pack important documents together, such as birth and marriage certificates, and keep them in a safe place.